Where are you based?
I'm based in York, in North Yorkshire, in the UK.
How will my jewellery be packaged?
All jewellery comes in a darling twopennylane recycled giftbox, with decoration designed and applied by me, or in the case of the musical instrument jewellery, in a miniature instrument case! If you're not sure, check the description and the extra photos of the item you're wanting to buy. I send all orders out in jiffy bags so they're nice and safe.
How will my order be posted?
• UK buyers: Packets are sent Royal Mail First Class Standard. Domestic post can take up to a week, but usually averages a mere two days. Items are typically posted within three to five working days of cleared payment.
• International Buyers: Packets are sent Royal Mail Airmail. International post can take up to three weeks, so please be patient. Items are typically posted within three to five working days of cleared payment.
How much does postage cost?
Postage is charged at a flat rate. Domestic post costs £3.50 per parcel, European post costs 4.30 per parcel, and post to the Rest of the World costs £4.90 per parcel. There is no tracking service for standard parcels, but you do have the option to pay extra and upgrade when you complete your purchase.
I'm an International Buyer. Will there be a Customs Charge?
Customs charges can sometimes be incurred when importing goods. These charges are at the discretion of the customer, not the seller. If you are worried about this, I would check with your national Revenue and Customs Agency.
The item I'm buying is a gift. Can you post it to the recipient?
Sure thing! When you check out you have the option to set a Billing Address and a Delivery Address. If you'd like the invoice to be posted to you separately, just let me know in the "Messages To Seller" box when you're checking out.
My parcel hasn't arrived yet. How long should I wait before I start to worry?
You will receive an email once your parcel has been posted. If you're in the UK, and two weeks have passed since your parcel was posted, then please contact me immediately here - I will help you! If you're outside the UK, and a month has passed since your parcel was posted, again, please contact me here.